You will have strong ICT and analytical skills and enjoy problem solving and helping others. Your adaptive communication style will help you to support others in understanding technical information and you will be adept at communicating both verbally and in writing. You will build positive working relationships with colleagues and software suppliers, working confidently both independently and as part of a team. You will draw upon your prioritisation skills, balancing competing deadlines, whilst maintaining high levels of accuracy in your work and handling confidential information with care. A solution-focused mindset is essential to the role, as you seek to improve systems, processes and services.
Experience of financial systems, particularly in local government, would be helpful but isn’t essential. We’d also welcome experience of TechnologyOne or similar systems used for payments, BACS processing, income management, housing, revenues and benefits. Experience of reporting, analysing and extracting data, checking system records, SQL, automation or linking systems together would be an advantage, as would supporting system updates, improving processes and resolving problems with software suppliers.