Tenancy Support Officer

We need you to assist our customers who have been placed in temporary accommodation to maintain their tenancy and provide support and advice to enable them to move on to more suitable long-term accommodation. 

You'll focus on providing needs-based advice and practical assistance on taking up a new tenancy along with advice on how to budget effectively and access appropriate welfare benefits. You'll carry out regular visits and inspections to ensure our customers are looking after their property and assist with reporting repairs where necessary.

You'll engage with households in temporary accommodation and our Farelets private rented scheme, to assess individual needs and make referrals to statutory and voluntary agencies.  You'll provide advice to our customers with claims against welfare benefit refusals and/or withdrawals and work with Charities and Trusts to obtain funding to assist with hardship and reduce debts.

You'll need a good working knowledge of homelessness and housing law; landlord tenant responsibilities and welfare benefits.  Excellent communication skills are essential as you'll need to communicate effectively with colleagues and customers.  You must be able to prioritise your workload.   

A full driving licence is essential to be able to visit properties and customers across the Borough. 

You will need access to secure databases and systems so any offer of employment will be subject to a satisfactory BASIC DBS check for the successful candidate.   

The Council has a reputation for delivering excellent services to our residents, thanks to our loyal and hard-working teams, who all share our pride in the borough. Our teams understand what great service is and strive daily to remain focussed on doing the right thing for our customers. 

With customers at the heart of what we do, we want to build on the supportive culture within our teams to develop the environment where continuous improvement is sought, enabling individuals to make courageous decisions and embracing new ways of working.  

Fareham Borough Council is a great place to work. We take pride in receiving feedback from others who say we are a friendly and professional organisation. We aim to attract, develop and retain the very best people. 

We offer a great pension scheme, authorised parking, tech schemes, flexible working and a car lease scheme to name a few of the benefits of working for us.